危險不打招呼!— 女性出行之自我防護與即時支援服務設計

Abstract

中文摘要

本報告主題源自小組自身經驗。由於組員曾發生外出被騷擾事件，我們也因此意識到女性在公共空間被騷擾的情況普遍存在，然而多數人會因害怕而選擇沉默，這些經驗造成女性族群長期不安，也影響女性自由出行的意願，而市面上的產品卻無法滿足求助需求。 本《體驗與服務設計》期末報告以女性在遇到騷擾時如何自我防衛為發想，目標是透過服務設計，創造更明確、可依靠的求助方式。在研究方法上，我們透過深入訪談搜集獨身女性外出時面對陌生人搭訕的實際經驗，並以二手資料分析為輔，理解相關議題的整體脈絡與現有解決方案的限制。研究結果發現，女性在遇到騷擾時常面臨「身旁無人可即時協助」以及「希望在不升高衝突的情況下安全脫離環境」的兩大困境。 為了針對以上問題來提出改善方案，本報告採用脈絡調查、人物誌、使用者旅程地圖等服務設計方法進行分析，首先將問題定義為：「如何幫助獨身女性在外出遇到陌生人搭訕時能安全有效的自救」，接著再進行設計發散思考與收斂，接著本小組設計出SHiEld+—一套整合預防、即時應對與事後支持的服務系統，最後製作原型來具體呈現工具，並進行迭代修正。最終設計成果包含具備語音嚇阻與路線預警功能的數位介面，以及結合行動電源與防狼噴霧的實體產品，並輔以心理諮商轉介服務，構成一套可在外出情境中提供即時協助與後續支持的女性自我保護方案。我們期望本研究能為女性自保相關服務提供新的設計方向，並作為後續研究與實務應用的參考。 Abstract

This report is inspired by our team's own experiences. After one of our members was harassed while out, we realized that harassment in public spaces is widespread for women. However, many remain silent out of fear. Such experiences can lead to long-term anxiety and reduce women's willingness to travel freely, yet existing products still fail to meet real help-seeking needs.

This final project for the “Experience and Service Design” course explores how women can protect themselves when facing harassment. Our goal is to use service design to create a clearer and more reliable way to seek help. We conducted in-depth interviews to collect first-hand accounts from women about their real experiences of being approached by strangers while out alone. We also used secondary data analysis to understand the broader context and the limitations of existing solutions. The findings reveal that when confronted with harassment, women commonly face two major dilemmas: (1) having no one nearby who can provide immediate assistance, and (2) wanting to exit the situation safely without escalating conflict.

To address these challenges, this report applies service design methods such as contextual inquiry, personas, and user journey mapping. We first defined the core problem: "How might we help women effectively and safely protect themselves when approached by strangers while out alone?" We then carried out divergent and convergent thinking in the design process. Our team developed “SHiEld+”, an integrated service system that combines prevention, real-time response, and post-incident support. We produced a prototype and iterated it through refinement. The final design includes a digital interface featuring voice-based deterrence and route alerts, as well as a physical product that combines a power bank with pepper spray. In addition, we provide a psychological counseling referral service. Together, these components form a women's self-protection solution that offers immediate assistance in outdoor contexts and continued support afterward. We hope this study can offer new design directions for women's self-protection services and serve as a reference for future research and practical applications.