The Study on the Hospitals’ Outsourcing

Abstract

According to Modern Healthcares 27th annual Outsourcing Survey in USA, the number of outsourcing contracts for respondents continued to grow and the European healthcare IT outsourcing market generated revenues of US$396.4 million in 2005 and estimates they will reach US$697.7 million in 2010. This study explored the outsourcing situations for Taiwan’s hospitals, and their difference in hospital type and in accreditation level. This paper also reveal hospital satisfaction degree on non-medical and medical items of outsourcing. This research combined the questionnaire survey method, and the in-depth interview. The results showed: In non-medical items: medical reject and common reject both have the same highest percentage (94.6%) of outsourcing. The gift store (75%) and linen (73%) are on the following high. The lower percentage is the utility maintain (13.5%). In medical items, the highest rate is the ambulance (51.4%). The hemodialysis also has the higher rate of outsourcing (50%). In nutrition, pharmacy, and nurse, the outsourcing rate is lower than 3%. This showed that Taiwan’s hospitals still conservative on outsourcing medical items. The results of the satisfaction paired t test between non medical items and medical items showed the non-medical item has higher score than medical items. This research suggest that hospitals outsourcing more items as far as possible since it can bring financial and human resource saving.