企業管理資訊系統：以晨間廚房-雲悅科技為例

Abstract

中文摘要 隨著數位科技快速發展，企業經營逐漸走向資訊化與系統化管理，管理資訊系 統已經成為提升營運效率與顧客體驗的重要工具。尤其是在餐飲產業中，面對 高頻率訂單與即時服務需求，如何透過系統優化點餐流程、整合前後台作業並 降低人為錯誤，已成為影響企業競爭力的重要關鍵。 本報告以連鎖餐飲品牌「晨間廚房」為研究對象，聚焦其 POS 系統在實際營運 中的應用情形，並以個人於本專題中所負責的系統分析與設計內容為核心，並 加以說明系統於點餐流程、訂單管理及資訊整合等面向之功能與運作方式。透 過系統架構與操作流程之探討，進一步分析資訊系統如何協助店家提升服務效 率、強化內部管理，並提升整體營運品質。 此外，亦整理本次系統設計與應用過程，並且說明個人在專題中的實際參與內 容與學習成果，藉此呈現餐飲業導入資訊系統後，在營運效率與決策管理上的 具體效益與發展潛力，作為未來系統優化與應用之參考依據。

Abstract With the rapid development of digital technology, business operations have gradually shifted toward information-based and systematic management. Management Information Systems (MIS) have become an essential tool for improving operational efficiency and customer experience. Particularly in the food and beverage industry, where high-frequency orders and real-time service demands are common, optimizing the ordering process, integrating front-end and back-end operations, and reducing human errors through information systems have become critical factors influencing a company’s competitiveness. This report focuses on the chain restaurant brand “Morning Kitchen” as the research subject, emphasizing the practical application of its POS system in daily operations. The report mainly discusses the system analysis and design tasks undertaken personally during this project, explaining the functions and operational methods of the system in areas such as ordering processes, order management, and information integration. Through an exploration of the system architecture and operational workflow, the report further analyzes how information systems assist stores in improving service efficiency, strengthening internal management, and enhancing overall operational quality. In addition, this report summarizes the system design and implementation process, while also describing my actual participation and learning outcomes throughout the project. The study aims to demonstrate the concrete benefits and development potential of introducing information systems into the restaurant industry, particularly in terms of operational efficiency and decision-making management, serving as a reference for future system optimization and applications.